These conditions govern all sales on the website www.vincenette .com. Any order validated by a buyer on this site implies acceptance by the said buyer of the following conditions of sale, which exclude all other conditions – for example those governing sales in the shop itself.

Article 1. Identification of offer
The sales contract is established between Vincenette SARL, owner of the website vincenette.com, and the customer wishing to make a purchase on this site. In conformity with current legislation relating to consumer protection and to long-distance sales, the following information is communicated :
Offer concerns any on line purchase from the website Vincenette.com. It is valid for the life of the site until stocks are exhausted; it is valid for any purchase made on-line for delivery in France, its overseas departments and anywhere abroad.

Article 2. Availability
Any product described on the site is available, and our offers are made within the limit of available stock; we cannot be held responsible for unavailability. Should an article become unavailable after an order has been placed, the buyer is advised by e-mail, fax or telephone when the order is handled; the buyer may then opt for delayed delivery, or cancellation of the order, or change of order.

Articled 3. Time-sequence for order handlings
Orders are handled as soon as possible by our staff; articles are sent within (at the most) 48 hours in high season (March through October) and 72 hours in low season (November through February). This time-sequence applies to working days, and does not take account of postal problems or unavailabilities.

Article 4. Validation of order
By clicking on “VALIDATE YOUR ORDER” you declare your commitment to the order, and to all the present sale conditions, without reserve. Your order will not be fully validated until confirmed by our customers’ service and after validation of payment. This confirmation is made by e-mail, fax or telephone, at the latest 48 hours (in working days) after reception of an order, in the case of payment by credit card, or bank clearance in the case of cheques.
We reserve the right not to accept an order, for any reason.
Data recorded on the website Vincenette.com constitutes proof of any transaction made between Vincenette SARL and its clients. Data recorded by the payments system constitutes proof of financial transactions.

Article 5. Prices
The total shown when an order is recorded is in euros; “HT” means excluding tax, “TTC” means tax included. This total covers handling, packing and postage (as a reminder, 1 euro = 6.55957 French francs). Postage and packing costs depend on distance of destination and speed of delivery. Customs duties, if any, are extra.

Article 6. Payment and Invoicing
Payments will be made for France by credit card or cheques in euros . For other countries only by credit cards. When on-line payment is made by card, buyers are directed to a server, where they may safely quote card data.
The total to be paid (postage included) will be debited in euros on the customer’s account when the order is accepted by our staff. This implies :
 - acceptance in advance and without conditions on the part of the customer that Vincenette SARL shall proceed with the transaction;
 - the customer’s authorization for his / her bank to debit an account with the sum to
be paid, when the bank sees the data recorded by our company.

Customers who do not wish to pay on-line may :
• send us a check (France only) made out in euros and payable to 'Vincenette SARL' together with the order-form, dated and signed, to

VINCENETTE
24, Rond-Point des Arènes
13200 Arles - France

• send us by fax the order form, dated and signed, with your card details (type of card, number, expiry date and your name).

Our customers’ service will confirm by e-mail, fax or telephone safe reception of the cheque ; confirmation of an order is then made after bank’s agreement to cash. Vincenette SARL reserves the right to cancel any client's order, or to require guarantee of payment if there is any risk of the payment not being honored– e.g. litigation about a previous non-payment.
Invoices are sent with the article(s) ordered to the address quoted by a customer, who must indicate on-line if the invoicing differs from the forwarding address.

Article 7. Clause relating to Reserve of Property
Articles delivered remain our property until whole payment of the order in conformity with the French law of 12 May 1980. As long as whole payment has not been made, customers commit themselves not to resell, give away or give as a guarantee any article bought on the website Vincenette.com (“whole payment” means effectual and irrevocable settlement of accounts for articles bought on this site).

Article 8. Postage
Postage of articles is taken care of by our commercial partners – PTT and Chronopost. We will indicate likely delivery dates depending on distance etc. However, we cannot be held responsible for delays due to carriers. Packets are sent to an address furnished by the customer. If the customer is absent when delivery is made, a note is left requesting the customer to retrieve the packet at the nearest depot.
On reception of a packet, customers must check its state; if imperfect, this may be stated on the postage receipt, precisely; complaints must be made within 48 hours by post and e-mail, in the absence of which, the buyer is presumed to renounce any legal redress from Vincenette SARL. Postal risks are borne by the buyer; this risk bearing is transferred when articles are given to carriers.

Article 9. Customer protection
In order for our customer to make purchase in complete trust, Vincenette.com has obtained , after audit, a certificate of insurance from FIA-NET : in collaboration with the AXA group, FIA-NET protects internet users with a free guarantee, as follows :
- the FIA-NET guarantee against pirate-use of internet-user’s credit cards : when buying from Vincenette.com, our customers are protected against fraudulent use of credit-card data; whether this data be hijacked during its transmission or on data-base, then re-used anywhere in the world, customers are wholly reimbursed by FIA-NET within fifteen days, up to a maximum of 7,622 euros. Reimbursement is made by AXA Courtage, guarantors of contracts. FIA-NET further guarantees to pay any costs for replacement of credit-cards.
- FIA-NET guarantee against non-reimbursement : Vincenette.com customers are guaranteed against non-reimbursement, whether this to be owing to non-delivery or to cessation of business activity.
- FIA-NET guarantee of free aid for payment of legal fees : FIA-NET protects the internet user in event of any problem; the internet user automatically benefits form a service of legal aid/protection.

Article 10. Retractation
In confirmation with article L 121-16 of the consumers’ code, customers may, within seven working days from delivery date, retract their order; beyond this period, the right to retract is forfeited. Customers must return the articles in their original packing, in perfect condition, unused, together with the delivery slip. During this period the guarantee is total; customers may if they wish return the packet without giving a reason; they may require repayment or exchange of articles within the limits of available stock. Unless the reason for return of goods is attributable to the fault of Vincenette.com, customer must pay postage-costs. Articles must be sent to the address in article 6. When returning goods please supply all relevant details, including order – n°. Incomplete information invalidates the request. Repayment is made within 30 days of receipt in perfect state by us.

Article 11. Confidentiality of personal details
Personal details which you send us are only used by our staff to handle your order, and possibly to make suggestions about products. E-mail addresses are never recorded with a view to being sold, passed on or exchanged.
In conformity with computer laws and liberties (6 Jan. 1978) you have right of access, rectification and opposition to personal details about yourself. To exercise this right, request it on-line or by post, quoting your name, first name and address.

Article 12. Limits of responsibility, Applicable Law and Litigation
Photographic representations of products are not contractual. Errors that occur shall not engage the responsibility of Vincenette. SARL. Slight variations in color may occur due to photographic treatment ; color indications are only approximate. Contracts come under French law, specifically that concerning sales at a distance. We are at your service for the best settlement of any problems. In the case of litigation about interpretation or execution of contracts, the sole competent arbiter is the court of Tarascon, Bouches du Rhone, France.
Vincenette.com follows French law; we cannot be held responsible for the non-observance of legislative/statutory arrangements in country of delivery. Vincenette.com declines all responsibility for non-execution which originates in Acts of God beyond its control.

Article 13. Modification of Conditions of Sale
Vincenette.com reserves the right to change these conditions; such changes are brought to the attention of customers by on-line updating..